FAQ

Thank-you RaD Car Hire - every step of the process was easy, from your fast reply by email when I contacted you through your website, to the friendly service and the ultra-thrifty but utterly reliable car. Love the can-do attitude. You are definitely my car-hire company of choice.

RaD Auckland Airport was absolutely fantastic to rent a car from. They were friendly, honest, factual and helpful at every turn. Your team even allowed us to change vehicle at no extra charge, as well as help us understand the confusing toll system of New Zealand. We warmly recommend them to anyone.

Hi there We just want to feed back to you that our experience with RaD was fantastic! We hired a car mid-September (at the last moment) and were treated to immediate friendly service, a car that’s in better shape than our own, and easy directions of where and how to leave it at the airport. Very impressed and would not hesitate to recommend to others! Regards, Happy Holiday Couple

Rental Car Hire - FAQ

What is included in the hire rate quoted?

The rate being quoted will include the hire rate, unlimited kilometers for 4 days plus, comprehensive insurance, and GST (Government Goods and Services Tax). 1 to 3 day hires, have rates tailored to suit. All rates are in New Zealand dollars.

How does the daily rate calculate?

The calculated daily rate is on a per day basis and is for a minimum of 24 hours. Collection and return of vehicles, are during business hours. Outside of business hours, will be by individual branch arrangement. Part days can be charged as follows :

  • Up to 1 hr (after the first day) - No additional cost
  • 1-2 hrs at 20% of daily rate
  • 2-3 hr at 40% of daily rate
  • 3-4 hrs at 60% of daily rate
  • 4-5hrs at 80% of daily rate
  • 5-24hrs at 100% of daily rate

Is insurance included in the rate?

Comprehensive insurance is included in the daily rate. An insurance excess does apply subject to age, vehicle type. A $1900 car insurance excess applies to 25yrs and over. Under age drivers have an additional $500 (21yr to 25yr) and $800 (18yr to 21yr). A higher excess will apply to mini-bus, mini-coaches and specialty vehicles. Optional Excess Reduction is available. CDR (Collision Damage Reduction) can be purchased as an option at the commencement of hire. All subject to change from branch to branch.

How do we pay for our hire?

All hires can be paid by Credit card, Eftpos, Cash or Travelers Cheques. An additional sum is required for a security bond.

What minimum age is the driver to be?

All drivers from the age of 18 yrs are eligible to drive.

What type of license is required?

All drivers must have a Full Drivers License with a minimum of 3 yrs experience. An International License is also accepted, along with the License of Country.

Is there a minimum hire period?

There is no minimum period, unless previously stated. A minimum hire period may apply, when the vehicle is taken to a location different from the pickup location.

What are your cancellation fees?

We have a REFUND policy - Refer here to our refund policy

Do you have Baby seats available?

Yes - most branches carry baby seats and booster seats. Please ask when booking.

Is the vehicle full of fuel at pickup and what fuel octane is used?

All vehicles are supplied FULL at the beginning of the hire and must be returned full, at completion of the hire. Low octane 91 is used in all petrol vehicles, unless stated on the Rental Agreement. Diesel vehicles take diesel fuel only.

What do we do in the event of a breakdown?

In the unlikely event of a breakdown, call us on the Free call 0800 73 68 23 number, for the matter to be attended to. If we are unable to rectify the fault in reasonable time, a replacement vehicle will be supplied to you.

Do we pay a deposit when making a booking?

A deposit will be required for a Mini-bus or a Specialty vehicle. An amount no less than $100.00 minimum, or 10% of the hire.. For long hires over peak season, a deposit maybe required. This will be mentioned at the time of booking.

Can we pickup and / or drop off the vehicle outside of office hours?

Arrangements for outside of office hours can be made with each branch. These will be made clear by each branch and there may be a small fee applied to cover any costs associated. The branch who you wish to deal with shall email / fax any additional cost, along with the details of collection or pickup.

Are you able to pick us up?

Our team can arrange pickup from your accommodation, airport, ferry and railway, or elsewhere by arrangement. A service fee may apply. This also applies to drop off's.