Deposit, Cancellation and Refund Policy
Our policy for accepting deposits, cancellations and processing refunds is as follows:
1. After the hire has commenced then as per the Terms and Conditions of Hire (the Rental Agreement). The following also applies and is to be read in conjunction with the Terms and Conditions of Hire and is detailed fully below:
(a) In the event of an accident there is NO OBLIGATION to either supply another vehicle or provide a refund for the balance of the hire term. Providing a replacement vehicle is entirely at the branches discretion, but if the accident is not the hirers' or nominated drivers' fault then we may provide a replacement (subject to bookings), again this is at our discretion.
(b) In the event that the hirer wishes to terminate early. There is NO OBLIIGATION to provide a refund for the balance of the hire period. However a refund may be provided in the event of "extenuating circumstances or on compassionate grounds".
2. A minimum deposit of 10% (ten percent) of the total hire value or a minimum of $100.00 including GST, (whichever is greater) will be taken on all bookings. Some locations may charge a 20% deposit in some cases. The amount charged will be confirmed at the time of booking, prior to the charge being processed.
If a refund request is lodged the following will apply:
(a) Cancellation within seven (7) days of the hire commencing, NO REFUND.
(b) Cancellation prior to seven (7) days of the hire commencing, FULL REFUND.
The only EXCEPTION is that within (a) a full or partial refund may be granted solely at the branches discretion BUT ONLY in the event of "extenuating circumstances or on compassionate grounds". "No Show" customers will receive No Refund - see below.
3. Cancellation advice or Refund request MUST be received by us in writing (includes emails). A response WILL be sent to you confirming cancellation of the hire and where applicable details of any charges made under this policy.
4. In the event of a "No-Show" following a confirmed booking being made, including bookings made through the website booking process or via telephone NO REFUND will be provided.
5. Van and Mini-Coach Bookings:
A deposit of 10-20% of the total hire value or a minimum of $200.00 including GST, WILL be taken on all Van and Mini-Coach Bookings.
The refund policy applies to all these deposits.