Car Hire Help and Advice
When you hire a car with RaD, not only do you rent an awesome vehicle for your New Zealand adventure, but you also get access to our wonderful team of experts, all passionate about ensuring you have the best possible time on your trip.
With You Every Step of the Way
No matter where you rent a car with RaD, you are always guaranteed a warm welcome, a friendly face and as much or as little help as you need to make the most of your New Zealand adventure.
We get that some people want a quick pick up and drop off process and to hit the road as fast as possible and we're here for those go-getters who want to maximise every second of their trip.
We also understand that for some people, they want more advice on places to go, things to do, what happens in case of a breakdown or an accident and so we have pulled together the helpful guides above, but we also have our amazing team who are always on hand tpo answer any questions you might have about your trip, your rental car and everything in between.
Help FAQs
Can I extend my car hire?
If your plans change and you need to keep your rental car for longer, we recommend getting in touch with the branch where you hired from as soon as possible. Whilst we would love to accommodate all requests, sometimes it’s simply not possible during the peak season as our cars are often on a short turnaround before they are back out on the road. Where possible, we will always try to keep you on the road but we can’t make any guarantees.
What happens if I have an accident?
In the event of an accident, the first thing we want to do is ensure that everyone in the vehicle is ok. Accidents can cause a big shock, especially when they are not your fault and we ask that if you are involved in an accident, you don’t admit any liability. A police report will help to clear up responsibility and gauge who was at fault, which will help with insurance claims. Get as much information as you can at the scene, including the details of the other vehicle(s) involved in the accident. This information can then be phoned into our team, and we can start the process of filling out a claims form. If you were liable for the accident, we can’t guarantee a replacement vehicle.
What do we do in the event of a breakdown?
In the unlikely event of a breakdown, call us on the Free call 0800 73 68 23 number for the matter to be attended to. If we are unable to rectify the fault in a reasonable time, a replacement vehicle will be supplied to you.
Some locations include a roadside assistance breakdown service in their offer. Please check this with your branch when you collect the vehicle.