Thank you again for the second time this year. You delivered to my wife a spotlessly clean and detailed vehicle, the service was prompt and the vehicle delivered with a smile and local service. I will certainly recommend your vehicles to our friends, regards

I wish to acknowledge the assistance given during the recent rugby world cup. The compliments of the staff regarding the standard of your vehicles and the attitude of yourself and your staff were very positive. Nothing was too much trouble.

This is the 3rdtime this year we have used your company at 3 different locations and I have to say we have been really impressed with the consistently high standard of staff and quality of rentals you provide. It was interesting to add that while we were waiting for our pick up Roger ambled over to the A*#* counter to see what a little run about would cost for the day, try $120!!

RaD Car Queenstown Hire Pick-Up Process

If this is the first time you are hiring a  Queenstown car rental, here are a few pointers to help understand the process, which should help you make the right decisions for your needs;

So what is the rental process at RaD Car Hire Queenstown?

Rent a Dent make a booking process

Step 1: Making a booking

This can be done over the phone (+64 3 441 4320), or online

You will need to know the following in order to make a booking;

  • Know your rental vehicle  pickup time and date, as well as the drop off time and date
  • Know  your kilometer requirements. A short hire (less than 4 days), is likely to have
    limited km's
  • Know the type of rental vehicle you will require, ie New or Used, smallest cheapest, medium size sedan, station wagon, people mover or 4WD SUV....make sure it will suit the number of people/luggage you will have or if you need a Trailer
  • A Full (unrestricted) Drivers License is required, as well as for any additional drivers
  • A Valid Credit Card is required. Payment however can be made with Eftpos or Debit Card
  • Age may determine the level of excess required on the vehicle
  • After hours fees may apply. Office hours are 0830 - 1730 monday - sunday


Step 2: Collect the vehicle

We have a number of rental vehicle collection options;

  • Directly from our RaD Car HIreQueenstown office located at 5 McBride Street, Frankton, Queenstown
  • Queenstown Airport. Call us from the Freephone Kiosk inside the Terminal building [Dial 12], and we will then collect you from the Commercial Car Park, which is on the LEFT when exiting the Terminal Building. Wait for us inside the Commercial Car Park area, and we will enter through the Access Control Boom, and pick you up. It takes us about 2 minutes to get there from the time of your call
  • Your Hotel. Call us from your hotel to make a booking and we'll collect you for a small charge if within the Queenstown Village area
  • RaD Car Hire Queenstown  will walk all our clients through the inspection process to ensure all damage is noted before they drive out of the lot. If your Queenstown car rental does not afford you the opportunity to check any damage on your car, do it yourself and email it through to them. That way you will have a time stamped backup to refer back to, in case of any discrepancies.

Step 3: While on hire

Familiarize yourself with the Term and Conditions on the reverse of your Rental Agreement. Should there be any changes while you are on hire be sure to let RaD Car Hire Queenstown know as soon as possible. This would include but not limited to;

  • Damage or involvement in an accident;
  • Breakdown or any mechanical issue;
  • Needing to extend your hire for any reason
  • Tyre damage if you are unable to repair [Be aware that tyre replacement as a consequence of damage are for the hirer's cost]

Communication is the key in this situation, as there might be a knock on effect to any of the above mentioned.

Step 4: Returning the vehicle

Make sure you return the vehicle at the specified time. In most cases we do give an hour's grace, thereafter additional charges can be added. Again, let us know if you are running late.

return the vehicle to the office and we will drop you off at the Commercial Car Park or wherever prior arrangements have been made.

Make sure you ask if there are any loyalty programs or repeat customer privileges you might be able to receive next time you get a Queenstown rental car.